Spa Management 5130

About Centennial
Established as Toronto's first public college in 1966, Centennial College offers programs in business, communications, community and health studies, science and engineering technology, general arts, hospitality and transportation.
Program Image
Program code: 5130
School: School of Community and Health Studies
Credential: Ontario College Graduate Certificate
Program Type: Graduate Certificate program
Program Length: 1 year/ 2 semesters
Start Date: Fall, Winter
Location: Morningside Campus
Tel: 416-289-5303

The spa wellness industry is currently experiencing unprecedented growth. Studies indicate that the spa industry is one of the fastest growing industries around the world. This growth represents a huge demand for qualified
professionals to manage and operate day spas and resort/destination spas within Canada and around the world.

Within this program you will study spa operations such as business practices and human relations. You will also investigate how the spa industry is positioned within the sectors of health, business and hospitality.

Semester 1 Courses
Course Code Course Title Campus
SPAM-400 Introduction to Spas and Management Morningside Campus
SPAM-401 Spa Design and Development Morningside Campus
SPAM-402 Marketing and Sales Morningside Campus
SPAM-403 Retail Sales and Management Morningside Campus
SPAM-404 Financial Analysis and Budging Morningside Campus
SPAM-405 Field Placement 1 Morningside Campus

Semester 2 Courses
Course Code Course Title Campus
SPAM-420 Human Resource Management Morningside Campus
SPAM-421 Spa Operations & Booking Management Morningside Campus
SPAM-423 Leadership & Communication Morningside Campus
SPAM-424 Spa Nutrition & Health Morningside Campus
SPAM-425 Field Placement 2 Morningside Campus

Career Outlook

Spa managers are responsible for managing the operations and employees of a spa. There is a focus on financial accountability, budgets, leading a team, networking with the industry and gaining a competitive edge.

Employment opportunities for graduates of this program are very broad. Spas Ontario is committed to hiring only qualified personnel for their member spas and there is a shortage of qualified people.

Spas in Ontario include resort/destination spas in rural settings such as Muskoka, and day spas in all major urban centres. Employment opportunities also exist on cruise ships and in spas overse

Program Highlights

Graduates will have the ability to:
  • Lead others through effective organization, the fostering of team activity and efficient communication
  • Develop, implement and evaluate a system to maintain consistent client expectations regarding exceptional customer service
  • Analyze and differentiate among various types of spas for the purpose of conducting market research
  • Formulate promotional plans for a spa through the use of current and relevant computer software programs
  • Develop and implement a human relations plan that addresses job descriptions/ posting, interviewing systems, employee evaluations, staff scheduling and compensation packages in routine and non-routine contexts
  • Assess, predict and construct a menu of spa services as well as pricing strategy that ensures the profitability of a spa business
  • Create, analyze and interpret financial statements relative to a spa business, including profit and loss, breakeven point and operating statements to develop innovative approaches that address real and potential fiscal challenges
  • Design and evaluate a plan for a spa layout that allows for effective use of space, customer and employee comfort, pleasing aesthetic environment and flexibility in non-routine contexts
  • Analyze sales and spa activity using industry standard software program such as Salon Account Manager (SAM) and formulate business plans to improve results
  • Develop policies and practices to comply with labour laws, safety standards and practices relevant to the operation of a spa in routine and unpredictable contexts
  • Develop seminars and staff training sessions including lesson plans, learning outcomes, manuals, and evaluation of performance criteria

Distinctive Benefits for Centennial Students

  • Gain theoretical knowledge as well as experience in practical application
  • Learn in an adult environment featuring a diverse population
  • Focus on current industry trends and issues
Applicants to Graduate Certificate programs must submit an official transcript demonstrating proof of successful completion of a post-secondary diploma or degree program in the following fields:
  • Health or community services
  • Business (such as management, human resources), hospitality
  • A resume demonstrating five years of work experience¬†in the fields listed above

Non-academic Requirements

  • Demonstrated fluency in English is also required
Career Outlook
Employment opportunities for graduates of the program include:
  • Spas Ontario, including its member, residential and day spas in places such as Muskoka and in all major urban centres
  • Cruise ships
  • Spas overseas